Management & Leadership

What is the difference between a leader & a manager? Have you explored the pros & cons of leadership and management in your organisation? This programme is designed to help your teams improve performance as well as build critical relationships to ensure organisational success.

Course Overview

 Leadership Styles & Models

  • Which leadership style are you?

  • What does your leadership style mean & how does it affect you?

  • Exploring the qualities that make an effective leader

  • Understand your leadership qualities.

Behavioural & Working Styles

  • What are behavioural styles & why are they important?

  • Which behavioural style are you?

  • How to interact with each style

Effective Delegation Skills

  • What are the principles of delegation & why should you use it?

  • Selecting tasks for delegation: using the Prioritisation Matrix

  • Delegate effectively: using Analyse, Appoint, Briefing, Control & Debrief

Motivating Others

  • What is motivation: understanding the skills versus will matrix

  • Intrinsic and Extrinsic: moving towards personal drive

Communication Styles & Assertiveness Skills

  • Communication Styles

  • Understanding Assertiveness behaviour

Goal & Objectives Setting

  • The importance of setting goals for yourself & your team

  • Steps to achieving Goals & Objectives

Questioning & listening skills

  • Different types of questions, and how to use them

  • Active Listening Skills – the LSD technique

Performance Appraisals

  • What are appraisals and common pitfalls?

  •  Steps to an effective performance appraisal

Giving Developmental Feedback

  •  Understanding developmental feedback

  • How to give effective developmental feedback

  • Understanding reactions to feedback & how to handle them

Performance Coaching

  • Critical elements to effective coaching?

  • Understanding the competence learning cycle

  • Performance Coaching using ‘GROW’ model

This course can be designed and tailored to suit your organisational needs. Also, the use of role-play actors can help improve the impact of this session and increase participant’s understanding of critical workplace behaviour.