Communication Skills

Course Overview

This course is designed to enhance participants’ verbal, non-verbal, and written communication skills in personal and professional settings. It covers foundational concepts and practical techniques to improve clarity, effectiveness, and confidence in communication.

Learning Outcomes

By the end of the course, participants will be able to:

• Communicate ideas clearly and effectively

• Demonstrate active listening and interpersonal skills

• Deliver confident and engaging presentations

• Navigate communication challenges in diverse environments

Module 1: Introduction to Communication

• Definition and importance of communication

• Types of communication: verbal, non-verbal, written, and visual

• Barriers to effective communication

• Communication process and models

Module 2: Verbal Communication Skills

• Techniques for clear and concise speaking

• Tone, pace, and pitch

• Active listening skills

• Asking effective questions

• Providing and receiving feedback

Module 3: Non-Verbal Communication

• Understanding body language and facial expressions

• Eye contact and posture

• Gestures and personal space

• Aligning non-verbal cues with verbal messages

Module 4: Written Communication

• Basics of effective writing

• Structuring emails, reports, and memos

• Clarity, tone, and formality in writing

• Common grammar and punctuation pitfalls

• Proofreading and editing techniques

Module 5: Interpersonal Communication

• Building rapport and trust

• Conflict resolution strategies

• Emotional intelligence in communication

• Communicating in diverse and multicultural settings

Module 6: Digital Communication Etiquette

• Best practices for virtual meetings and emails

• Social media communication guidelines

• Maintaining professionalism online

Assessment and Practice

• Role-playing exercises

• Group discussions and peer feedback

• Real-world communication scenarios

• Written assignments and presentations