Assertiveness

Course Overview

This workshop is designed to equip participants with practical skills and techniques to communicate confidently and assertively in both personal and professional settings. The course emphasizes the balance between expressing needs and respecting others' rights.

Course Objectives

• Understand the concept and importance of assertiveness

• Identify passive, aggressive, passive-aggressive, and assertive behaviors

• Develop effective verbal and non-verbal communication skills

• Learn techniques to handle difficult conversations and conflicts

• Build self-confidence and reduce anxiety in communication

• Practice assertiveness in real-life scenarios

Target Audience

Individuals seeking to improve communication skills, build confidence, and foster healthier relationships in work and personal life

Course Outline

1. Introduction to Assertiveness

• Definition and benefits of assertive behavior

• Difference between passive, aggressive, passive-aggressive, and assertive communication

• Common myths and misconceptions about assertiveness

2. Self-Assessment

• Identifying personal communication styles

• Understanding barriers to assertiveness

• Emotional triggers and self-awareness

3. Communication Techniques

• Using "I" statements to express feelings and needs

• Active listening skills

• Maintaining appropriate body language and eye contact

• Tone of voice and pacing

4. Setting Boundaries

• How to say no respectfully and confidently

• Handling criticism and feedback assertively

• Strategies for managing interruptions and distractions

5. Dealing with Difficult Situations

• Techniques for managing conflict and confrontation

• Responding to manipulation and aggression

• Negotiation and compromise skills

6. Practical Exercises

• Role-playing real-life scenarios

• Group discussions and feedback

• Developing a personal action plan for assertiveness